We’re sorry to hear you’re not satisfied with your order! We want to make the return process as smooth as possible for you.

Money-Back Guarantee*

Our money-back guarantee is only valid if a product was damaged during shipping or was delivered with missing parts. For hygiene reasons, items such as skin-tight clothing, underwear, and opened cosmetics/creams/oils are non-returnable. Additionally, customer results may differ. We do not promise that the results described on our landing page will be the same for every customer, as outcomes can vary between individuals. Please use our products only as directed on the packaging.

Return Policy

You can return your order within 30 days of receipt. Please note that return shipping costs are the responsibility of the customer. Our warehouse is located in Asia, so be aware of potential shipping costs and strict customs.

• The cost of return shipping typically ranges between 25 and 50 GBP.
• Returns are only eligible for a full refund if sent using a Track & Trace code. Due to strict customs, we cannot be held responsible for lost returns or failed deliveries.
• We will only accept returns if the item(s) arrive(s) in its original state.

Follow These 3 Simple Steps to Return Your Product

Step 1: Contact Us
Email us at support@smith-livingston.com with your order number and the reason for your return. We’ll guide you through the next steps.

Step 2: Send Your Package
Once you’ve received instructions from us, return the items to the address we provide. Make sure to use a shipping method with a Track & Trace code. As the sender, you are responsible for the return, so we strongly recommend choosing a traceable shipping option.

Step 3: Receive Your Refund
Once we receive your return in the correct condition, we will process the refund to your bank account within 30 business days.

Cancellation Policy

We understand that sometimes you may reconsider your purchase. However, please be advised that all purchases are final and cannot be canceled once an order is placed. If you need to initiate a return, please refer to our return policy outlined above.

Important Notes

• To be eligible for a refund or exchange, the returned product must be in its original condition with all labels and tags attached. The product should show no signs of use.
• We reserve the right to refuse returns if we believe the items have been used or damaged beyond our control.
• All returns are sent to our central warehouse in Asia at the customer’s expense.

For any questions or assistance, contact us at support@smith-livingston.com